mohammedc
Joined: 31 Aug 2022
Posts: 76
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 Posted: 16 Jan 2023 10:46 Post subject: If the guest is in the dining hall |
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If the guest is in the dining hall, or follows the system of submitting orders to customers in cars, or is waiting to receive his fast meal to then leave the restaurant, then in these three cases he can try the meal or food offered to him, or even see it immediately, and if Any issues with quality or ingredients used can be returned directly to the restaurant.
توصيل طلبات مطاعم
But in cases of delivering orders to customers, the matter is different, as the customer does not have this option to reject the product, or replace it directly in a short time, or that his complaint will not have a strong echo throughout the restaurant, but the delivery representative will remain the person responsible for listening to complaints and correcting matters. .
This may require more time in adjusting things to suit the customer, and this is if the representative communicates the customer's complaint to the restaurant management, as many delegates prefer to stick to the option of silence and not send customer complaints to the restaurant owners.
This, in turn, weakens the quality of the service provided through your restaurant, and reduces the number of visitors to the food and drinks you offer, even if they are of high quality and with exciting offers in the competitive market.
This often happens when the delivery representatives of one of the private companies that are not related to the management of your restaurant are relied upon, and they are widespread in recent times, as these companies specialize in providing food and beverage delivery services to your customers instead of you in return for a fee.
توصيل طلبات الرياض
The first thing depends on training the cadres of your restaurant and the workers in the home delivery department to deal with the various situations that may arise in the process of delivering orders, the best reactions taken in different circumstances, the most important characteristics that must be adhered to during dealing, and the nature of the strategies used to absorb Wrath and straighten things out with customers.
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